Our Policies
Learn your rights and responsibilities as a buyer. Click each policy to see the full detail.
In effect since January 2026 · TecHeels SRL
Refund request
TecHeels SRL will consider a full refund within the first 48 horas after purchase, only if the customer has valid reasons supporting the refund. Every request will be reviewed by our compliance team.
Request process
Situations not eligible for refund
In effect since January 2026 · TecHeels SRL
Delivery method
Once your payment is confirmed and processed, you'll receive your digital ticket (with code/QR) and the receipt by email, immediately and no later than within 24 hours.
Didn't get the email?
Check your spam folder or write to us at [email protected] with your order number. Response time: 24 business hours maximum.
Event access
Virtual: the live stream link is sent to the registered email 24 hours before the event. In-person (General/VIP): present your digital ticket (code/QR) at the entrance of the Hotel InterContinental Santo Domingo on the day of the event.
In effect since January 2026 · TecHeels SRL
Cancellations must be reported to TecHeels SRL in advance. Depending on the type of situation, use the corresponding channel:
If TecHeels SRL reschedules or cancels the event, a full refund or transfer of the ticket to the new date will be offered, at the customer's choice.
In effect since January 2026 · TecHeels SRL
Data we collect
When you make a purchase or register, we collect full name, email address, phone number, billing information (securely processed by Azul) and platform usage data.
Use of information
Data sharing
TecHeels SRL does not sell or share personal data with third parties, except with the payment processor Azul to complete transactions, under strict confidentiality agreements.
Your rights
You can access, correct or request the deletion of your personal data by writing to [email protected].
In effect since January 2026 · TecHeels SRL
Security technologies
Secure payment process
When you enter your card details at checkout, you are redirected directly to the secure platform of Azul. Your data never passes through our servers. Once authenticated via 3D Secure, you'll receive immediate confirmation.
Report a security issue
[email protected] · [email protected] · +1 (849) 360 8209
Our Policies
Learn your rights and responsibilities as a buyer. Click each policy to see the full detail.
In effect since January 2026 · TecHeels SRL
Refund request
TecHeels SRL will consider a full refund within the first 48 horas after purchase, only if the customer has valid reasons supporting the refund. Every request will be reviewed by our compliance team.
Request process
Situations not eligible for refund
In effect since January 2026 · TecHeels SRL
Delivery method
Once your payment is confirmed and processed, you'll receive your digital ticket (with code/QR) and the receipt by email, immediately and no later than within 24 hours.
Didn't get the email?
Check your spam folder or write to us at [email protected] with your order number. Response time: 24 business hours maximum.
Event access
Virtual: the live stream link is sent to the registered email 24 hours before the event. In-person (General/VIP): present your digital ticket (code/QR) at the entrance of the Hotel InterContinental Santo Domingo on the day of the event.
In effect since January 2026 · TecHeels SRL
Cancellations must be reported to TecHeels SRL in advance. Depending on the type of situation, use the corresponding channel:
If TecHeels SRL reschedules or cancels the event, a full refund or transfer of the ticket to the new date will be offered, at the customer's choice.
In effect since January 2026 · TecHeels SRL
Data we collect
When you make a purchase or register, we collect full name, email address, phone number, billing information (securely processed by Azul) and platform usage data.
Use of information
Data sharing
TecHeels SRL does not sell or share personal data with third parties, except with the payment processor Azul to complete transactions, under strict confidentiality agreements.
Your rights
You can access, correct or request the deletion of your personal data by writing to [email protected].
In effect since January 2026 · TecHeels SRL
Security technologies
Secure payment process
When you enter your card details at checkout, you are redirected directly to the secure platform of Azul. Your data never passes through our servers. Once authenticated via 3D Secure, you'll receive immediate confirmation.
Report a security issue
[email protected] · [email protected] · +1 (849) 360 8209
